Frequently Asked Questions
Your guide to premium audio experiences and seamless shopping.
What is the warranty period for ListenUp audio products?
All ListenUp electronics come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship. Extended protection plans are also available at checkout.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those who want their high-fidelity gear even faster.
What is your return policy for headphones and earbuds?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, provided it is in like-new condition.
Are your wireless products compatible with both iOS and Android?
Yes, all our Bluetooth-enabled devices are designed to be universally compatible with iOS, Android, macOS, and Windows platforms.
How can I track my order once it has been placed?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, ListenUp ships to over 20 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.